We deliver throughout Nigeria, please see details on shipping, returns, and exchanges below.
RETURNS & EXCHANGES
We refrain from engaging in return and exchange services in order to ensure that we can always assure you of the authenticity and hygiene of our products.
SHIPPING
PROCESSING TIME
Our processing time is typically under a day, however, please allow 0 - 5 working days for your order to be processed if you haven't received it.
During sales and high volume periods, processing time may reach 6 - 10 working days.
Processing times are not included in your estimated delivery time at checkout.
SHIPPING RATES
Orders over ₦100,000 are delivered for free.
General shipping rates vary and depend on the delivery method you select at checkout.
DISPATCH NOTIFICATION
If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please ensure the processing time has elapsed and notify us by contacting us. Remember to include your order number.
Alternatively, you can send an email to orders@avagada.com
UNDELIVERED ITEMS
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 working days before contacting us as packages may have been delayed by your selected courier service.
Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered. We however will do our best to help you wherever we can.
ORDER CANCELLATION
Depending on the processing stage of your order, you may be able to cancel it.
Order cancellations are only guaranteed if done within 1 hour of order placement.
In order to place a cancellation request, please send an email to cancellations@avagada.com